Help

Any doubt you may have concerning this website and its products should be answered below. If this is not the case, do not hesitate to write us at shop@forma.co

Artwork

All posters on our shop have been designed by Forma and are properly identified with an embossing in their lower-right corner. If you can’t find this mark it means they aren’t authentic.

 

Print

We produce our posters in digital printing Fine Art Glicée, a technique used for the reproduction of works of art, on a high quality paper, Innova Smooth, 210 grams.

 

Packaging

We’ll do our best to make sure you receive your product in perfect conditions: we use gloves during manipulation, we protect the posters with a greaseproof paper and we pack them in a rigid, 1,6mm thick carton tube. However, despite our care and effort, this is a product manipuladed by human beings and may present some imperfections such as minor scratches.

 

Payment

We only accept payments through PAYPAL. To do so, you don’t need an account and you’ll be able to pay with most credit cards.

 

Shipping costs

The system will calculate the shipping costs automatically depending on your location and the number of items you wish to purchase.

Please keep in mind that it may be worth buying more than one poster as you can order up to 4 items for the price of one shipment. Do you have a friend to share costs with? It’s worth it!

Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.

 

Delivery time

Although we are a small graphic design studio, we’ll try to deliver your product as soon as possible. All of them are sent from Barcelona and should be delivered within maximum 15 working days for national shipments and 30 days for international ones. Delivery time will always depend on the place of destination.

We accept no liability if the reason of the delay is beyond our control, such as mistakes in the address or the celebration of a national holiday in both the origin and destination of the shipment.

 

Invoice

All posters come with a receipt that you’ll receive as a PDF file by email. If you need an invoice you can send as an email to shop@forma.co with all your data.

 

Your country isn’t listed?

This is because the courier company we use doesn’t cover your geographical area. If that’s your case please contact us through shop@forma.co and will try to find a solution.

 

You didn’t receive your poster?

If much to our regret you haven’t received the poster on schedule please let us know by sending an email to shop@forma.co with your order number.
We will try to find out the reason why it has been delayed and resolve the problem as soon as possible.

 

Damaged items?

If you are so unfortunate as to have received one of our products in bad conditions please let us know by sending us an email to shop@forma.co. We will do our best to solve the problem as soon as possible.

 

Return of products

We will only take charge of returns related to products that have been received in bad conditions, as long as it can be proved that it’s not the customer’s fault.

We attempt to describe our products as well as possible in our website, but there may be differences between what you see on the screen and the final product.

 

Contact

You can send us an email to shop@forma.co to give us your opinion or suggestions on our website or products. We will be able to give you an answer in English, Catalan and Spanish.